The PKF IT department believe in excellence. Central to this philosophy is the control, measurement and improvement of quality across all our support and developments operations.Our processes are built around ITILŪ, an international framework for IT Service Management. ITIL breaks IT service and delivery down into ten processes, defining the goals and responsibilities of each, and most importantly the interaction and dependencies between the processes. Within PKF two employees have achieved the highest level of ITIL Managers accreditation, and many other staff have completed, or are undertaking the standard courses and examinations. By basing our structure and processes around Service Management best practice we are able to provide excellent levels of service, and continuously identify areas for improvement before they become significant or affect our service to our clients. The ITIL Service management framework is customisable for any size of organisation. If you would like to know more about how ITIL can help please contact Jim Greenfield on 020 7065 0000.
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